Episode Summary: In this episode of Practice Growth HQ I’m talking about all things customer service with Justin Herald. Justin is famous around the globe for taking $50 and creating Attitude Inc. a clothing brand that became an International Licensing success. He is also the author of 8 international best selling books and speaks at…
Episode Summary: In this episode of Practice Growth HQ, I discuss multi-generational communication with Kristen Donnelly, and we unpack why it’s critical if you want to have a successful practice. Kristen is an award winning, four time TEDx speaker, international empathy educator, and researcher with two decades of experience in helping people understand the beauty…
Episode Summary: In this episode of Practice Growth HQ I chat with Naomi Arnold about how to have effective conversations with your staff members (no matter how difficult!). Naomi Arnold is the Founder of The Human Practice. She’s passionate about creating high-purpose, human-centred cultures and understands that clinical excellence is a result of human effort. …
Episode Summary: In this short and snappy episode of Practice Growth HQ I share the surprising power of celebrating your business wins, no matter how small. Believe it or not, by taking the time to celebrate small and big wins with your team, you can drive practice growth and boost team productivity. In this episode,…
Episode Summary: In this episode of Practice Growth HQ I chat with Peter Yawitz about the importance of communicating effectively with your patients. Peter Yawitz is the President of Clear Communication and founder, host, author, and advice columnist at Advice from Someone Else’s Dad. He has been a communication coach, consultant, teacher, and facilitator for…
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