EP 162: What the Hospitality Industry Can Teach Healthcare – with Angus Pryor
Episode Summary:
In this episode of Practice Growth HQ, I’m going to share with you how healthcare can learn a thing or two from the hospitality industry.
You might not think the two industries have much in common, but the reality is that competition in healthcare is growing rapidly. More practices are opening each year, and patients now have more choices than ever before. As a result, it’s becoming harder for every practice to stand out.
Hospitals and clinics can no longer rely on clinical skills alone. To succeed, you need to create a great experience for your patients, just like the best restaurants do for their customers.
What You’ll Learn:
- (03:00) Why hospitality businesses are better at getting new customers
- (05:10) Why hiring people with hospitality experience can be a smart choice
- (06:25) How hospitality businesses attract first-time customers, and what you can learn from that
- (07:10) Why having a good clinical skill isn’t enough anymore
- (07:40) How to give your patients a five-star experience
- And much more
Links and Resources:
