EP 135: Offshoring Made Simple – With Irina and Alison Part II
Episode Summary:
In this episode of Practice Growth HQ, I chat with Irina and Alison about the real impact of offshoring for dental practices.
Irina’s been in the game for a while, handling reception work and even social media marketing. Alison’s the new kid on the block, focusing on patient recalls and fielding inbound calls. Together, they’re reshaping what “remote support” really means for Australian dental practices, proving you can get high-quality help without the extra overhead.
In this episode, Irina and Alison break down what it’s really like working offshore, how they’re trained, and why offshoring is a smart, scalable move for practice owners.
If you’re looking to get back time, cut costs, and free yourself from daily admin, you’ve gotta listen to this episode!
What you’ll learn:
- (01:31) The day-to-day tasks of Irina and Alison, from recalls to social media
- (03:57) How smart social media strategies drive new patient referrals
- (07:18) Why training a dental star is practically hands-off, thanks to solid onboarding
- (08:03) How they keep communication smooth with daily check-ins
- (11:12) How accents and a multicultural approach blend effortlessly with patients
- (13:45) Self-training and resource-sharing that makes them self-sufficient
- (15:30) Integrating into your workflow like they’re part of the in-house team
- (16:27) How a Dental Star frees you up for high-priority, high-impact tasks
- Plus loads more!
Links and Resources:
Website: https://dentalstars.com.au/
